Partner Relationship Manager- Full-time

Position Description Overview

In this role, you will develop high to mid-level Partners, including but not limited to, Independent Sales Organizations (ISO) Integrated Software Vendors (ISV), Resellers, and Agents, via phone call, virtual meetings, and e-mail interactions by providing ongoing systems and product training. This position will work as part of a fast-paced team to drive results in the areas of sales, profits, and partner development. We take our commitment to excellence very seriously and strive to provide service interactions that are in line with the company’s operational standards, systems, organizational strategy, and culture.

 

Job Responsibilities

  • Answer calls and promptly reply to voicemails and emails from ISOs and agents needing assistance.

  • Responsible for developing and maintaining a great business relationship with our Partners.

  • Be an advocate for our Partners and be able to clearly communicate with their concerns to all levels of the company.

  • Administer ongoing Partner trainings (MXA, MXC, PRIVVY, CardConnect) on existing systems with the goal of helping them achieve complete autonomy.

  • Review and create proposals and statement analysis for potential merchant business as requested by Partners.

  • Manage Salesforce queue and incoming service cases within the company response guidelines (SLA times).

  • Other duties as assigned by the VP of Partner Relationship Management.

Scope of Job

The main objective for the Partner Relationship Manager is to provide our Partners with the necessary support and tools to be a successful sales channel.

Autonomy

The ideal candidate will be a self-starter and once fully trained, will be able to add to the PRM team by taking on a full load of dependent and independent partners.

Job Requirements

  • Qualified candidates should have a minimum of 2 years customer service experience preferably within the bankcard industry.

  • Must enjoy working in a fast pace sales and service environment.

  • Strong communication skills (written and verbal).

  • Must have good multi-tasking and problem-solving skills.

  • Flexible and able to adapt quickly to changing priorities.

  • Ability to listen, communicate and interpret clients’ needs and objections.

  • Advanced process improvement and critical thinking skills.

  • Proven ability to manage multiple projects simultaneously and prioritize responsibilities.

  • Desire to work in a collaborative, team-based environment.

Competencies

  • Relationship Management

  • Customer Interaction

  • Problem Management Process

  • Account Management

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