University

The Priority Innovative Solutions teams are dedicated to your business and financial goals. Customer service is more than just a catch phrase to us, and we strive to be the best in the industry.

 

Helpful Links

 

Lead Submission- Forward merchant leads/prospects to Priority I.S.
Statement Analysis Request- Forward statements to Priority I.S. for help with analysis
MPA Guide- A walk through of the Merchant Processing Agreement
MX ISO Agent- Board Application, Commission Reporting
PCI-DSS Council- A global organization that promotes PCI standards
POS Portal- POS Equipment Ordering


Support Numbers

Partner Support

Partner Relationship Team
Training | Assistance with Statement Analysis | Boarding Questions | Reporting and Residual Questions
(877) 515-8472 ext. 204
support@priorityis.com

Partner Support/Implementation
Merchant Setup | Boarding Updates | Hardware Setup | Hardware and Processing Support for Partners
(877) 515-6464
support@priorityis.com

Integrations Department
Setting up Integrations | Integrations Support
support@priorityis.com

Marketing Support
Assistance with Design and Rollout Strategy
(877) 515-8472 ext. 203
info@priorityis.com

Merchant Support

Tsys Merchant Support
24x7 Support Line for Your Merchants
(855) 813-5293
customerservicetsys@pps.io

FirstData Merchant Support
24x7 Support Line for Your Merchants
(800) 935-5961
customerservice@pps.io

Chargeback Department
FirstData: (800) 672-5007
Tsys: (866) 637-5467
chargebacks@pps.io

Pax Technology Support
Tech Support | Hardware Troubleshooting
(904) 900-3741
support@pax.us

Voice Authorizations
Visa, MC, Discover: (800) 228-1122
American Express: (800) 528-2121


Documents

 

ACH.cOM API Integration

 

Pax Integration


Training


Marketing Templates

As a kick-start to your marketing initiative, please feel free to use the samples templates below and make any necessary changes to fit your message. Need help getting started? Contact the Priority Innovative Marketing Department at 877.515.8472 ext. 203 or by email at info@priorityis.com.

General Marketing

5" x 7" POSTCARD- General Merchant Processing (click for a preview) - A general 5" x 7" (rounded corners) postcard announcing merchant processing. Files are in .PSD format. For a custom card, please click the link below.

Photoshop Files
5x7 Rounded Corner Postcard FRONT.psd
5x7 Rounded Corner Postcard BACK.psd
Click here to Request a Custom Postcard

EMAIL- General Partnership Announcement - A general email announcing the partnership with Priority Innovative Solutions and detailing the benefits for the merchant.

EMAIL- General MX Suite Announcement - An emailing detailing MX Suite's capabilities including online and mobile payments.

EMAIL- General EMV Announcement.html - A general email detailing the benefits of EMV integration and statistics covering the increase in chargebacks and EMV usage.

EMAIL- General ControlScan Announcement - An emailing detailing the free ControlScan features available with all Priority IS accounts.

Cash Discount Marketing

Priority I.S.'s Cash Discount Program is a proven, turnkey approach to help merchants save money by eliminating merchant processing fees. Click here to learn more about Cash Discount and how it works.

Merchant Signage (click for preview)- A sample sign that merchants must post in their store notifying customers of a Customer Service Fee on all Cash Discount sales.

Editable PDFs
3.75% Customer Service Fee
3.95% Customer Service Fee
4.00% Customer Service Fee

Merchant Postcard (click for a preview)- An 8.5" x 5.5" postcard for merchants

Photoshop File
8.5" x 5.5" Postcard

Agent Flyer- A 8.5" x 11" informative flyer for agents and employees covering the Cash Discount Program.